Services

Specialty Transportation Services for the Disabled & Elderly

Transport Assistance, Incorporated was formed primarily with specialty transport services for adults with disabilities in mind. This focused business plan was based on the experiences of its founders and the needs of the community.

Transport Assistance has worked hand-in-hand with both the Ohio Dept. of Developmental Disabilities (DODD) and the Cuyahoga County Board of Developmental Disabilities (CCBDD) since its inception. The result is a team-based organization that is a state-certified provider for Medicaid Level 1, I/O, and self waiver-funded individuals with qualified staff and a commitment to dependability!

While we concentrate on our niche of transporting Greater Clevelanders with disabilities, we'd also welcome the opportunity to serve anyone with their transportation needs. Be it a one-time trip to a medical appointment, a daily fixed trip to and from a specific activity, or even an economic & reliable alternative for a special weekend event, we can help!

Our clean, late model vans are professionally maintained by Parma Car Care Specialists in Parma, one of the area's leaders in extensive fleet maintenance & repairs and are piloted by drivers who take pride in their ride!

Give us a call or shoot us an e-mail from our Contact Us page.

We'd love to hear from you! Let's discuss your needs and how we can fulfill them in more detail.

We accept Visa, MasterCard, American Express & Discover cards

Two men standing in front of a truck.
A row of white vans parked in the rain.

Our Credentials

  • USDOT & PUCO Registered
  • Ohio Dept. of Developmental Disabilities Certified Provider
  • Cuyahoga County Board of Developmental Disabilities Contracted Provider
  • Western Reserve Area Agency on Aging Contracted Provider

Commitment to Excellence!

Transport Assistance, INC. is a drug-free workplace & an equal opportunity employer.

Our Transport Assistance, Incorporated team members meet or exceed all industry standards for pre-hire checks and ongoing training and quality control. We utilize state regulations described in the Ohio Administrative Code Section 5123:2-9-18 (and its numerous referenced sub-sections) as the minimum basis for all of our corporate policies. These policies are presented to each driver via our comprehensive company Employee Manual and reviewed extensively.

Two vans are driving down the road in a field.

The result is a team whose members fully understand what is expected of them and our commitment to customer service. For example, our drivers must maintain compliance with the following:

  • Pre-hire BCI&I FBI fingerprinting background checks with follow up checks every 3 years as required by law
  • Pre-hire drug & alcohol testing backed with a solid random, reasonable suspicion & post-accident testing policy for all drivers
  • Pre-hire Ohio BMV abstract check with random reviews conducted twice a year minimally
  • Ohio sex offender & abuser registry searches
  • Eight-hour national safety council defensive driving course with refresher training every three years
  • Eight hours of additional training each year on a variety of related technical and customer service topics
  • American Heart Association CPR & first aid with refresher training every two years
  • Extensive initial training with annual refreshers as supported by the Cuyahoga county board of developmental disabilities including:
  • Rights of persons with disabilities
  • Major Unusual Incidents
  • Roles in behavior issue intervention
  • Person-Centered Planning
  • Community integration and self-advocacy
  • Assisting passengers with mobility issues
  • Infection Control
  • Privacy & Confidentiality (HIPPA) regulations
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